FAQs

Currently the Carriers we offer are:

Australia Post (Express and Standard)

Startrack (Premium and Road)

TNT (Overnight and Road)

For Overseas customers: Australia Post International Express and DHL Express

All freight estimates are only estimates, they are not guaranteed. The estimates given to customers at the point of booking on the website are directly from the carrier themselves and are subject to change. The estimates are for the delivery time, they are not estimating the time of Despatch.

We are not same-day Despatch, we ship items from the previous 24 hours, and on Mondays we ship in order from 5pm on the previous Friday. Express orders are prioritised, and Standard freight orders can take 1-3 business days to be processed and sent.

For current information regarding your chosen carrier please visit their direct websites.

Covid-19 has impacted the delivery network due to staff shortages and backlogged freight in the delivery centres. Standard freight options can take a few more business days than usual to reach customers, and Express options although they’re prioritized are still seeing delays. Please continue to check your tracking and if there are any issues, contact our freight department at freight@patrolapart.com.au 

Weather events in VIC, QLD, NSW and WA late last year impacted deliveries due to flood water damage in delivery centres and certain areas were made unreachable. The rail links between the East Coast and WA were also impacted, with major restoration needed, delaying all rail operations which is where Standard freight is transported on. Freight is moving more smoothly now but there are still delays from time to time and we will endeavour to provide as many updates as possible when extreme weather events occur.

If you find the part you require online and the yellow button says 'add to cart' that means it's available for you to purchase and is in our warehouse ready to be despatched.

If you find the part you require online and the yellow button says 'notify me when back in stock' this means it can't be added to your cart, and when you click this it will add you to the email list so that you're notified as soon as we have them available in our warehouse.

If you are having trouble searching for products, please try using keyword(s) that are in a non plural form.

For example:

If you search for "weatherstrips", no results will be displayed.

If you search for "weatherstrip", this will bring back every item with weatherstrip in the description.

Another example:

If you search for "wheel bearings", no results will be displayed.

If you search for "wheel bearing", this will bring back search results.

If searching by Nissan part number, don't use the hyphen.

For example:

Instead of typing in 55045-06J00, type it in the format 5504506J00 without the -

Payment methods accepted by Patrolapart Pty Ltd:

• Credit Card or EFTPOS on collection
• Credit Card (max $1000.00) over telephone
• Credit Card using Adyen (website purchases)
• Direct bank deposit
• PayPal / PayPal Pay in 4
• Zip Pay / Zip Money
• Afterpay

A tax invoice is issued for every item sold.
Goods despatched once full payment has cleared.
Cheques are not accepted.

Yes all items can be viewed at our sales office at 45 Industrial Park Drive, Lilydale, Victoria 3140.

Unlike other online retailers who take your order and despatch direct from their suppliers' warehouse (effectively brokering and never physically seeing/handling the product), we hold stock on hand at our ever-expanding warehouse.

All goods can be viewed at and/or collected from Patrolapart, Lilydale, Victoria.

Our business hours are AEST:

• Monday-Friday 8am - 5pm

The following is our shipping policy, as stated in our eBay store:

It is the buyer's responsibility to ensure the buyer's delivery address is correctly stated at the time of purchase; Patrolapart will not be held liable for incorrect information supplied by buyer.
All goods are securely packaged and despatched within three (3) days of cleared payment (unless otherwise stated or notified by Patrolapart).

Australian Buyers:

• We despatch Australia-wide daily, Monday-Friday.
• All goods are shipped to your door using Australia Post or freight company; freight company used will depend on destination and the goods involved.
• Re-delivery costs to be borne by buyer.
• Please allow 3-10 business days for receipt within Australia.

International Buyers:

• International freight charges are not included in the purchase price. Please email for freight quote.
• Import duties, taxes and charges are not included in the purchase price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to completing purchase.

If you are unsure of these terms, please contact us before purchasing, as all sales are final.

If you've set your shipping address to an address outside of Australia, you'll receive shipping quotes for either Australia Post International Express, or DHL Express. 

Australia Post has strict sizing limitations for international postage, so any items that exceed 20kg/100cms, or any orders that require more than 1 parcel to be sent in the consignment, will automatically remove Australia Post as an option and only provide a quote with DHL Express.

If you receive an error that says the website can't get you a shipping quote, please click the 'Get My Freight Quote' button in your shopping cart - this will come through to our freight team who will manually calculate the freight for your order to the best available price/delivery option. Once finalised it will come through to you via email with a link to open your freight quote, it will open up in your shopping cart with your chosen items plus the freight we have calculated. You can then pay and it will come through as a confirmed order.

If you continue to have further issues, please send an email to our freight team at freight@patrolapart.com.au (with screenshots if possible to help identify the issue) and we'll assist as best we can.

Patrolapart offers free advice and a delivery service (within our local area for trade customers).  We have a delivery driver who departs our premises at approximately 10:45am each day.

Country and Interstate customers form a large part of our client base.  Therefore, all goods are shipped to your door using Australia Post or freight company; freight company used will depend on destination and the goods involved.

We despatch Australia-wide daily, Monday-Friday.

Please allow 3-10 business days for receipt within Australia.

It is well documented that this issue presented on new vehicles under warranty.
Therefore it is reasonable to assume that the below issues contribute to wheel wobbles and are not the underlying cause.
Usually a combination of the below faults being rectified fixes the issues.

• Wheel balance
• Out of round tyres (as opposed to out of balance)
• Loose wheel bearings
• Insufficient castor
• Worn or urethane panhard bushes
• Worn drag link
• Adjustment of steering box
• Worn tie rod ends
• Cracked panhard mount at chassis
• Steering damper unserviceable

If you buy from any of our listings, you are agreeing to our Warranty & Returns Policy.

If you buy from any of our listings, you are agreeing to our Terms & Conditions of Trade.